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Welcome
to ProWhite Teeth Whitening Systems.
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Return Policy - We offer a 30-day, money back guarantee for our products for any reason. This comprehensive return policy gives our customers the opportunity to try teeth whitening products at minimal risk for 30 days so that we can assure complete customer satisfaction guarantee. The effectiveness of dental bleaching products can always be determined by each customer within 30 days of purchase. Be aware that it is not possible to determine efficacy of any dental whitening product from any source in less than the required period of time for products to show efficacy. Please read and understand the below return policy, details and exclusions for ProWhite Teeth Whitening products BEFORE using them. Please follow the below guidelines for product returns.
Return Authorization - All returns must be authorized by the returns department. Please notify us if you would like to return your product by sending an email to information@prowhite.com or by calling the toll-free number listed on the invoice if available. A return authorization code will be assigned to you and must be included with the returned product.
ThermoForm (Boil-n-Bite) Whitening Systems - Your return must include all items delivered with your system including all syringes and/or tubes of whitening gel (whether used or not), all bleaching trays delivered with your order (whether used or not), any additional materials delivered with your order and a return authorization code printed on the package. If you are not satisfied with the results of your dental whitening system, please contact us to get your return authorization code. Any customer who does not return all bleaching trays delivered with the system is not eligible for a refund.
Dental Whitening Gel - Your return must include all items delivered with your system including syringes and/or tubes of whitening gel (whether used or not), any additional materials delivered with your order and a return authorization code.
ThermoForm (Boil-n-Bite) Bleaching Trays - We are not responsible for ThermoForm Trays that have been incorrectly molded and/or destroyed. Your return must include all ThermoForm Trays and a return authorization code.
Shipping - Upon receipt of your return authorization code, please return your order to the address given to you with your return authorization code. We suggest that you use a shipping company that utilizes delivery confirmation to assure that your package is delivered. Any refund for products will not include shipping charges to or from our customers since these charges are nonrefundable to us.
Payment - Credit card charges will appear as Dimensions or Dimension Labs. If a credit card charge is questioned, please contact the company to easily resolve. Do not dispute the charge with the bank as this incurs unnecessary fees. If found to be unwarranted, credit card charge-backs will be immediately recharged with a $25 fee charged by the bank. Further charge-backs will be sent immediately to collections to recover all product costs, bank fees and collection fees.
Exclusions - Refunds will not include shipping charges, Credit Card Transaction Fees (usually $0.60) and there will be a 15% Restocking / Disposal Fee for products that have been opened and/or used as they may not be resold and must be disposed of. Unopened products in undamaged packaging will not incur a Restocking / Disposal Fee. |
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